Privacy Policy

Novadall.com ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what personal information we collect, how we use it, with whom we share it, and what your rights are regarding your personal information.

This Privacy Policy applies to services from:
Website: Novadall.com

By using this website or our services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Personal Information We Collect

We may collect the following types of information:

Identity data: name, date of birth
Contact data: email address, phone number, shipping and billing address
Account data: login details, preferences
Payment data: credit/debit card details, information from payment providers
Technical data: IP address, browser type, device type, cookie data
Communication data: messages, support inquiries, SMS marketing preferences

2. How We Collect Your Information

We collect information through:

Order forms and checkout process
Newsletter subscriptions and memberships
Cookies and website analytics
Live chat or customer service inquiries
SMS marketing sign-ups

3. Why We Process Your Information

We process personal information for the following purposes:

Providing products/services (order processing, shipping, payments)
Communicating with you (responding to inquiries, order updates, marketing where consent was given)
Analytics and improvement (website performance, user experience, fraud prevention)
Compliance with legal obligations (taxation, accounting, and regulation)

Legal Basis for Processing:

Consent (e.g., newsletters, SMS marketing)
Contractual necessity (fulfilling orders)
Legitimate interest (improving the website, fraud prevention)
Legal obligation (tax and recordkeeping requirements)

4. Who We Share Your Information With

We do not sell your personal information. We may share information with:

Service providers: payment companies, shipping companies, IT providers
Analytics and marketing partners to improve the website and services
Law enforcement or regulatory authorities when required by law

All third parties are required to protect your personal information and use it only for the specified purposes.

5. Cookies and Tracking

Our website uses cookies and similar technologies to:

Track website usage
Save shopping cart contents
Measure marketing effectiveness

You can disable cookies through your browser settings, but some functions may not work properly.

6. User Rights

Under Hong Kong privacy laws and GDPR-like principles, you have the right to:

Access your personal information
Correct inaccurate or incomplete information
Delete your information (where there is no legal obligation to retain it)
Withdraw consent (e.g., marketing or SMS)
Object to processing for direct marketing or analytics purposes
File a complaint with the Hong Kong Privacy Protection Authority

To exercise your rights: info@novadall.com

7. SMS Marketing

If you have subscribed, we may send:

Order confirmations and shipping updates
Abandoned cart reminders
Marketing offers and operational notifications

You can unsubscribe at any time by replying STOP or using the unsubscribe link in emails. Message and data rates may apply.

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined or as required by legal obligations.

9. Changes to This Privacy Policy

We may update this policy from time to time. Updates will be posted on this page with the revised date. We recommend reviewing it regularly.

10. Contact Us

For questions, feedback, or to exercise your rights:

Email: info@novadall.com
Website: Novadall.com
Company Address: UNIT 2904-05, 29/F UNIVERSAL TRADE CTR 3 ARBUTHNOT RD CENTRAL HONG KONG