Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard) Google Pay, Apple Pay and PayPal for flexible payment options.
Do you ship internationally?
Yes! We ship across the United Kingdom and to selected international destinations. Shipping fees and delivery times vary depending on location.
How long will my order take to arrive?
Orders within the United Kingdom typically arrive within 5–12 business days.
Can I track my order?
Yes. Once your order has been shipped, we will send you a tracking number via email so you can follow its progress.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Some products may be non-returnable for hygiene or safety reasons. Please refer to our Returns Policy for full details.
Do you offer gift cards?
No, digital gift cards are not available on our website.
Can I change or cancel my order?
Orders can only be changed or canceled within 24 hours of purchase. Please contact our support team immediately if you need assistance.
Are your products environmentally friendly?
We are committed to sustainability, and many of our products are made from responsibly sourced materials. Product pages will indicate eco-friendly features where applicable.
How can I contact customer service?
You can contact us via email at info@novadall.com or through our contact page. We aim to respond within 12 hours.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save addresses, and receive exclusive offers.